Small Business Training and Development Deadly Sin of Omission #1 – Not Focusing On Increasing Employee Engagement
What is employee engagement?
Employee engagement has become a buzzword that is tossed around frequently and carelessly in small business training and development and in corporate learning and development circles.
Attempts at defining employee engagement have been made by some training and development providers, often involving very complex explanations, but the fact is employee engagement it a simple concept.
Employee engagement happens when a worker is engaging his key natural talents in tasks that are appropriately challenging – not too easy and leading to boredom, not too difficult and leading to frustration.
If you are considering small business training and development for yourself and the people you manage, you may be shocked by the statistics that I reveal in this video into taking immediate action.
Employee engagement has a direct impact on customer service and therefore impacts customer satisfaction, customer engagement and customer retention.
Don’t you think it’s time for small business owners to protect their investment with the right employee training and development?
You want to work with a training and development provider who offers a clearly identified process for identifying the key natural talents of individual workers and who adds value to your small business training and development with a plan to help your employees activate their Talent Code™ for the best possible level of engagement for themselves, your customer satisfaction levels and for your business results.
Look out for my next post and video when I reveal Small Business Training and Development Deadly Sin of Omission #2